What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and identity verification documents required for account security. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier to process
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your payment and maintain your account history. We do not store your full mobile wallet PIN or password. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and detect unusual activity. If you
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contact support, we keep a record of that exchange. All data is held on secured servers and access is restricted to staff who need it to operate the service. We retain your account data for as long as your account is active and for a period
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after closure as required by applicable regulations. You may request a copy of your data or ask us to delete it, subject to any legal retention obligations. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.