Reference

Your Agreement with BDCrown

These terms set out the rules that apply when you access BDCrown, create an account, deposit via bKash, Nagad, or Rocket, and use any part of the platform.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal and verification conditionsAccount suspension policy
BDCrown Your Agreement with BDCrown
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights

BDCrown applies standard security practices to every account: SSL encryption on all connections, wallet verification matched to your registered details, and access logs reviewed for unusual activity. You have the right to request a copy of your account data, ask for corrections to your registered details, or close your account — submit any of those requests through live chat or email support with your account ID ready.

Data Retention

We keep account records for the period required under applicable law. After closure, personal data is retained only as long as legally necessary, then removed from active systems.

Cookie Use

Cookies on BDCrown manage your session, remember your preferred payment method, and support platform performance. You can adjust cookie settings from your browser at any time.

Account Security

Your account is protected by password and, where enabled, OTP verification sent to your registered mobile number. Never share your OTP with anyone, including support staff.

Your Rights

You can request your data, correct inaccuracies, or close your account at any time. Contact support with your account ID and the specific request — we process these promptly.

TERMS CONTACT PATHS

Reach Us About These Terms

If you have a question about these terms, a withdrawal hold, or an account restriction, our support team handles those through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you contact us — it speeds up the review significantly.

Live Chat Available directly from your account dashboard. Connect in real time for account queries, payment holds, or terms clarifications.
Email Support Send detailed queries about account suspensions, withdrawal disputes, or terms interpretation to our support address listed in your account settings.
Help Centre Our help centre covers common terms questions — account limits, wallet verification steps, and what happens during a review — without waiting for an agent.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and how rules are applied on BDCrown. If your question is not here, live chat and email support can clarify anything specific to your account.

You must meet the minimum legal age in your region and access the platform from an eligible area where local law permits it. We do not accept registrations from restricted regions.

Withdrawals are matched to the wallet used for deposits. A mismatch triggers a manual review. Contact support with both transaction references to resolve it quickly.

Yes. We may update the terms and will notify you when we do. Continuing to use your account after the update takes effect means you accept the revised terms.

Submit a closure request through live chat or email. Include your account ID. We process closures and handle any pending balance according to the withdrawal rules in your account.

A suspended account places pending withdrawals on hold pending review. We contact you with the reason and the steps to resolve it. Funds are not forfeited during a review.

Contact support via email or live chat with your account ID and state that you are requesting your data. We process these requests in line with the retention policy in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.